Introduction

Creo AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing platform and services.

By using Creo AI, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Account Information: Name, email address, company name, phone number, billing information
• Business Data: Marketing content, customer data, campaign information, creative assets
• Communications: Messages, support requests, feedback you send to us
• User Content: Content, files, and information you upload or create using our services

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, actions taken
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: We use cookies and similar technologies to track activity and preferences
• Performance Data: Error logs, system diagnostics, API usage metrics

How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our services
• Process your transactions and manage your account
• Improve and personalize your experience
• Generate AI-powered marketing content and insights
• Communicate with you about updates, features, and support
• Send marketing communications (with your consent)
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations and protect our rights
• Conduct research and development to improve our AI models

AI and Machine Learning

Our platform uses artificial intelligence and machine learning to provide marketing insights, generate content, and improve our services:

• We may use aggregated and anonymized data to train and improve our AI models
• Your specific content and data is not shared with other users
• AI-generated content is created specifically for your use
• You retain ownership of your input data and AI-generated outputs

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who help us operate our platform, including cloud hosting (AWS), payment processing, email services (Resend), and analytics providers.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Limited employee access to personal data
• Secure cloud infrastructure (AWS)

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account data is retained while your account is active
• Usage logs and analytics data are retained for up to 2 years
• Financial records are retained as required by law (typically 7 years)
• Upon account deletion, we delete or anonymize your data within 90 days, except where retention is required by law

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your data

To exercise these rights, please contact us at augusta@getcreo.ai

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Analyze site usage and improve our services
• Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling them may affect functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: